Roller Doors Direct FAQ
Please find below, the answers to frequently asked questions
What are the doors made of?
What is delivery time?
Will I be informed of delivery?
Do the electric doors require a special electric supply?
What is the guarantee?
What is the delivery charge?
Is there a rubber seal on the bottom of the doors?
How many remote control do I get with the door and what's the range?
What is the best way to lubricate my door?
What are the doors made of?
The single skin doors are made from a single sheet of galvanised,
plastic coated steel. This is then pressed to give the ribbed effect
and this is where the doors strength comes from. This door then bends
around the drum as the door opens.
The insulated doors are made from double skinned aluminium lath that
is hinged together. Because these doors hinge rather than bend, the
headroom requirement is less than the single skin doors.
What is delivery time?
Delivery time is between 2 and 3 weeks from date of order
Will I be informed of delivery?
Yes, the driver will contact you the day before delivery to arrange
a time to deliver the door.
Do the electric doors require a special electric supply?
The electric motors come with a 13amp plug attached. A 13amp socket
will be required to plug the door in. Most people use an extension
lead during installation and a permanent feed later on.
What is the guarantee?
The single skin doors have the following guarantees:
Plastisol finish: 10 years
Motor: 2 years
Lock: 1 year
All other parts: 6 years
The insulated doors have the following guarantees:
Motor: 5 years
All other parts: 2 years
What is the delivery charge?
Delivery to mainland UK is included in the price. We do not deliver
to
Highlands or Islands. We may make a charge to deliver North and West
of Aberdeen. If unsure please contact us before you place your order
and we will calculate a delivery charge for you.
Is there a rubber seal on the bottom of the doors?
Yes on both types of door there is a rubber seal on the bottom. This
will help to seal the door against an uneven floor, although if the
floor is sloping or very uneven the rubber seal won't be very
effective.
How many remote controls do I get with the door and what's the range?
Your door will come with two remote controls (unless you order
extra).
The range is approx 30m from the door but this does vary from site to
site. Local radio interference can affect range dramatically but this
is rare.
What is the best way to lubricate my door?
Do not use oil or grease to lubricate the guides of your door. The
best form of lubrication is Silicone spray. This gives a clean
lubrication to the door. The guides need to be kept clean and
lubricated as needed.
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